Kia Roadside Assistance


Available 24 hours a day, 7 days a week

As a valued Kia owner, you have access to our Extra Care Roadside Assistance Program from anywhere in Canada by dialing: 1-866-444-KIA1 (5421)


Our Extra Care Roadside Assistance Program coverage includes:

5-year/100,000 km – Worry-free comprehensive warranty covering virtually the entire vehicle.*

5-year/100,000 km – Powertrain Warranty covering the engine, transmission, axles, differentials and driveshafts.*

1-year/20,000 km – First-year adjustments covering consumable items such as bulbs, wiper blades, fuses, brake pads, etc.*

8-year/130,000 km – Major Emission Components that guarantee that the car will conform with government emission regulations.*

5 year/ unlimited mileage – Roadside Assistance covers you in case of mechanical breakdown.

8-year / 150,000 kms Hybrid, Plug-In Hybrid, Electric Vehicle (EV) Components

Kia’s Roadside Assistance claim reimbursement requests should be submitted to the following address:

Kia Roadside Assistance
Attention: Claims Department
P.O. Box 190
Richmond Hill, ON
L4B 4R5

For any further information regarding our Roadside Assistance program, please contact our Customer Experience Department toll free at 1-877-542-2886 or visit our Contact Kia webpage| Kia Canada.

Roadside Assistance Claim Form

Please download our roadside assistance claim form.


Roadside Assistance App

Benefits :

  • Download the new all-in-one Kia Roadside Assistance mobile app for easy access to many roadside services in English and French.
  • Register your new Kia vehicle(s) covered under warranty to take advantage of the following mobile services:
    • Roadside Assistance – Easily request roadside services directly from your smartphone without placing a call! Location information is delivered directly to a local roadside problem-solving technician for quick response.
    • Find a Dealer – Need information on the closest Kia dealership to your location? Want to call your selling dealer? The mobile app’s interactive map provides all the details you’ll need.
    • Warranty Coverage – Not sure when your coverage expires? After registering your vehicle, view the summary of coverage any time.
  • We’re Here to Help – At any time, speak to a live Roadside Assistance agent at the push of a button.